When will my order be shipped?
I’ll start working on your order as soon as I receive it and will have it shipped within 14 days.
All orders will be shipped via Australia Post. Orders within Australia will incur a shipping charge of AU$9.65AUD. International orders will be shipped at the flat rate of $19.80AUD.
You will receive an Australia Post tracking number once your order has been dispatched. Parcel delivery within Australia typically takes between 1-5 business days. International orders may take up 21 days to arrive.
What is your repair and refund policy?
As all items are made to order, I cannot accept returns if you change your mind.
I will, however, gladly adjust your purchase for you if you are not happy with the fit – all you have to do is cover the cost of return postage. Email firstname.lastname@example.org with the subject ‘Resize Request’ to initiate this process.
Similarly, if your item requires repair within two years of purchase, I will happily perform this service for you at no cost. Again, all you have to do is cover return postage. Email email@example.com with the subject ‘Repair Request’ to initiate this process.
Will my jewellery tarnish or rust?
Wherever possible, I’ve used apocalypse-proof stainless steel. It’s extremely durable and resistant to corrosion and oxidation. It will not rust, tarnish or turn you green – even if worn daily.
How can I care for my jewellery?
The simplest way to clean your stainless steel jewellery is with a bit of mild soap, warm water and a microfibre cloth. This will clean off any accumulated pollutants and grime. For the tricky, hard-to-reach spots deep within the weave, you can also use a soft toothbrush.
Store your pieces in a way that minimises contact with other items to avoid scratching.
Why does my tee smell like vinegar?
You might notice a vinegar-like smell when you first unpack your tee. Fret not, it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent helps the ink bond with the fabric, and without it, the ink would flake off the garment. Wash and enjoy.
Do you do custom orders?
Yes, I’d love to hear your ideas. Send me an email: firstname.lastname@example.org to get the ball rolling.